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Questions about membership, treatments, or your care plan? Our team is here to guide you.
We typically reply within 1–2 business days.
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Common questions
- One flat fee covers your physician consultations, your personalised protocol and unlimited messaging with your care team. Treatments are billed separately and always quoted before anything is dispensed.
- Yes. Every member is matched with a licensed physician, and you can book a one-to-one video consultation or message them directly whenever something changes.
- Messages sent through this form are answered within 1–2 business days. Members writing to their care team usually hear back the same working day.